CAUTION!!! DO NOT USE THIS MOVING COMPANY!!! TERRIBLE EXPERIENCE!!! UNPROFESSIONAL!!! LATE!!! UNRELIABLE!!! POSSIBLY CRIMINAL!!!!!
I don't usually write reviews, but I feel I should share my experience so you don't make the same mistake.
So it's been 16 days since they picked up my belongings (18 hour drive move). So far I have no idea where my stuff is or when they are going to deliver. I'm sleeping on an air mattress, and my home is completely empty other than what I brought in a suitcase, and the things I've had to purchase to replace what may or may not be on the way.
The communication has been terrible. It's completely unprofessional on every level. When I call, I get the run around. When I call the main office, first I get "you have to speak with the dispatcher, and he stepped out of the office, call back later." I waited all day to speak with him, he then said "you have to call the driver". When I call the driver, no one answers, the voicemail greeting just says a name in a heavy accent then cuts to the beep. I've left 6 messages over 2 days without a return call.
As far as the estimate, I told Fred exactly what I had, down to the small chair and the exact number of boxes. After pickup and loading, his estimate was off by about 40%. When they got there, I got a kind suggestion to tip at least 15%. which puts the actual amount about 60% more than the detailed estimate.
I don't know how this company has any positive reviews and I'm questioning whether any of these are real, and if this company is even legitimate. At this point, I have no indication that my things have not been stolen and sold to pawn shops.
I'm completely dissatisfied with this move and this company. It's turned out to be disaster, I can't get on with moving in, unpacking, or even sitting down at my own home. They offer no apology, no sympathy, no recourse, just "call back later", or "call this other person". They've taken so long, that I don't have days off anymore to unpack and I'll have to do it before or/after work. I've had visitors, and in my home I don't even have a couch/chair/television/bed/sheets/extra bath towel. It's embarrassing.
In summary, I've paid a huge amount of money, I don't know where my stuff is or when it's coming, and I get the run around when I call. I have no leverage or negotiating power at this point. Please don't make the same mistake as I did by using this company.
