Horrible
gene stutle
Submitted this review about
worldwide van lines
Review made Live: 4/21/2010 10:28:00 AM
April 19, 2010
Mr. Lawson,
I wish to acknowledge your total disregard of concern toward the way your company has treated my wife and I about our recent move from Wyoming to North Carolina. The reference number of this move is 1506445, if you cannot remember. This move was to begin January 21 or 22, 2010, per the Contract. The move actually began January 24th, and finally delivered, February 3rd. Since you have repeatedly lied about the handling of our claim of being ripped off and our furniture being held hostage by your contracted company handling our move, I have no choice but to end this negotiation in good faith to a more formal complaint citing this problem to the Better Business Bureau, Department of Transportation, and the Interstate Commerce Commission. By the way, I started this trek with you the first week of February, now we are in the last third of April. I have tried, to negotiate in good faith with you, since we moved one third less furniture and boxes, however, were charged close to one thousand dollars more. Also the extreme care used by your contracted carrier in the way our furniture and boxes were handled. This last statement is sarcastically stated.
Your “Not to Exceed” Estimate was either gravely underestimated, or purposefully figured low to increase the price at the end, once our furniture was only feet from its destination. Either way, the way you and your contractors handled the situation is tantamount to highway robbery at the very least. You contractors, representing your company, claim that the weight in Texas was my beginning or empty weight, and my weight in Oklahoma City was my full weight. How can either of these weights be held credible for my move due to the distance between Cheyenne Wyoming and either of the two other locations. There were no less than three Certified Cat Weigh stations within three miles of my Wyoming address, why were they not used. Could it be there was other cartage load on this truck? Also the posted Consumer Bill of Rights on your Web Site, is very clear, but to date has not been followed by your company. Your contractors were late arriving, January 24th, never notifying use of their new schedule, causing extra cost to us due to last minute changes in air transportation and a lengthen motel stay in Southport, North Carolina. The contractor finally called us, stating he was at a pickup in New Mexico and proceeding to us. This raises the validity of the Texas weight. Then the contractor was going to Georgia, by way of Arizona, but our full weight was done in Oklahoma City. Another Validity Issue! Let us not forget the repeatedly unreturned numerously made phone calls to inquire as to what was happening.
Now let’s review the broken items. There were six broken Antique Crystal Goblets that were in excess of 75 years old. These are not replaceable! We have one clock, made in 1834, an Antique and dropped on its lower right corner, causing a torque of the entire cabinet and damaging the entire cabinet. We have a Dining Room Table that was scrapped in such a way as to remove a section of veneer one inch in length, from the top surface to the underside of the table. We had a Globe Fountain that appeared to be used for recreational purposes. The Globe has a hole in it and the base is cracked to a point of not holding any water without significant repairs. The Mattresses, although covered for the move, were grease covered on the long edge. We had other items damaged, or found to be greasy, but I was able to repair or clean them. We have moved twice before, and never had the type of treatment as your contractors and your follow up care has given us. Once again, all of these items were rapped and packed as if ten year old kids were moving them. All boxes were marked as to what was in them, their fragility and age, and how each was to be treated. As I stated, I set it up for ten year olds to handle.
I was only going to work at getting the overcharge reimbursed. Now I will be going after the lost Airfare charges and the five extra nights at the Motel. I do not like to be lied to. I do not like to be treated as if I someone who was born yesterday. I do believe we are done with negotiations and I am now going for the $145.00 in extra airfare costs, $455.00 in Motel Costs, because the contractor stated he wanted to stop at home prior to delivering our property, and the $700.00 overcharge in shipping costs. That is now a total of $1,300.00 instead of the simple overcharge on the shipping. Come to think of it, I should have filed theft against your company and the contractor for the stunts you and your guys pulled. What you and your contractors did is Criminal, not Civil. I do believe you may be getting off too easy, but I am not going to stop, until I get reimbursed, what was stolen from me. Unfortunately, I cannot give your company an F. But even that would be too high!
John R. Eeten, Jr.
