what started out great ended up in a nightmare
gene stutle
Submitted this review about
worldwide van lines
Review made Live: 11/8/2009 11:19:00 AM
I contracted with World Wide via Steven. I was assured that my items would meet me in Lenox by the 5th and no later than the 6th. I was subcontracted out to a night mare called USA Relocation and transfer inc. alais Bobby Motwani. Not only was this guy given an F by the BBB he has practices that are not above board. He is what the horror stories about moving is about. He sent an used Peniske truck 26 foot to pick up my items and move them. The guys showed up not knowing anything about my move and a day late on the pick up. They open their truck to my horror was items that even good will would reject. I had told them I needed in cubic feet a truck that was 7.5 by 16 feet. They assured me they would get it in. I had not wrapped my card table for a reason as it was a fragile piece and when they picked it up it broke I tried to remove the leg so they would go ahead and get it up there....where we would get it repaired. they wouldnt take it. They got the stuff in and the Driver and co driver Gary and Luis were very nice but then they called their boss Bobby and then it happen. He started to try and extort me and treaten . I jump back and called world wide van lines and told them yes I know it was over weight and told them it would be and the dispatcher on duty told me not to worry. I personally used an UPS rated scale and weighed every box and item. I was assured by Gary the stuff would be on my door step in Lenox by the 5th here it is the 6th and was told that it wouldnt be here till next week and I have to fly back to Florida as this isnt my main home. I have contacted Bobby and he wont answer his phone and evades all issues .. I contacted Darryl and he was nice but jumps around the issue. I asked them why they used such a man when the internet is full of horror stories about this man. I contacted the Federal Department of Transportation and this man wasnt listed as an intertate carrier and found out from DOT he is being investigated for his practices by the state of Florida. So say what you will this company isnt what it says it is and beware. They are a broker service not a true van line.
