When I booked the service, I was told my stuff would take 5 days to get from Edmonton to Kirkland Lake. I wasn't going to be at my destination then so the guy re-routed by things to Toronto so it would arrive in a week. On the day it was suppose to arrive, I called because I hadn't heard from them. They told me it wouldn't be there for another 3 weeks. And it was an miscommunication error when booking - it was never coming on the day I was first given. I asked if I could cancel the re-routing to Toronto because it was not necessary anymore. They said I couldn't change that because of organizing/weight of the trucks. I waited another 3 weeks. After 3 weeks, they called 3 days ahead to say it was coming. On the day it was suppose to arrive, I called again to find out that it would be delayed another week. After 5 weeks of waiting, I finally got my things. I had to call everytime to find out it wasn't coming when they told me - they never once called to inform me of the miscommunication/delays. The actual movers that picked up my stuff in Edmonton and dropped it off in Kirkland Lake were great and very friendly but I would not use this company again.
