I scheduled a move with this company in hopes that they would be able to accomodate us. We were a local move in Richmond BC, going only a few blocks away, and their company was only about 10 minutes away from us. I spoke with Debbie and I let her know that we were moving from the airport, she said that was no problem. I then looked up their rating on BBB and she gave me a huge story about how the BBB are doing their company a disservice and it is not their fault. I then decided to give them a chance. I initially scheduled the move for 4pm but they then asked if they could come at 2pm, we agreed. We received a call the day before the move letting us know they would be there at 2pm, they did not arrive until 3pm, and also arrived with a loaded truck. They claimed that the job was too big and they could not do it. Also that it would take longer than the three hours that we planned for, although I insistently told her days before that it would most likely take longer than the three hours and we went over pricing. The men get there and say they are not doing the job because it is too long to get in and out. Now remember, I told them it was at the airport, what did thay think it was going to be? We then asked them to move for the three hours scheduled and just move the furniture, we were told that their boss told them to leave. Basically all and all they left us high and dry with no mover.
They will probably respond and say that we did not give them enough information or that we were trying to cut pricing corners, but that is not it entirely, I told her the cost did not matter, and she even stated on the phone that she should have had them come out and assess the move first, so it is their unprofessionalism that caused us to be without.
The worst thing of it all, was that they showed no remorse for leaving us stranded without movers. 3:45pm I was told it is too late for them to move anything for us now. Although our initial moving time was 4pm. ...
This company has too many excuses for their shady business tactics, and they show no remorse for doing it.
I RECOMMEND THAT YOU LOOK ELSEWHERE WHEN YOU ARE LOOKING FOR A RESPONSIBLE MOVING COMPANY, FROM THE OWNER DOWN TO THE MAINTENANCE ARE NOT TO BE TRUSTED....
