Don't waste your money.
MichelleK
Submitted this review about
united van lines
Review made Live: 11/22/2011 3:46:00 PM
We chose United Van Lines b/c of their reputation in the industry. Given that we were undertaking a cross country move, we wanted to feel secure that our goods would arrive intact and on time. Although the inital sales staff was prompt and reliable, things rapidly went downhill from there. Our shipment was a WEEK late leaving NH (and despite calling 3 times to get a status update we were never informated of this until the day b/f the shipment was to arrive), meaning that we had lots of time in our empty new house, and an exta long stay in a hotel. When our movers finally did arrive, they were helpful and polite. The head mover, Mike, told us to speed up the delivery that we should check all the tickets on the items once they were all in the house and that we could sign the inventory form but not fill in any of the waivers, putting "Unknown" in items missing. This, he assured us, would allow us to make any claims needed later. After reading over the text of the inventory form, which states that you need to make separate claims for missing items and has NO text at all about voiding your claim if you sign the form, it appeared as though his statement was correct, so we signed and proceed to track our items. As it turned out we were missing about 10 boxes. A trace was filed and came back empty. They couldn't locate so much as 1 box!!! Next step, filing a claim. I did this online as per customer services instructions. I then received a notice in the mail saying that b/c we had signed the inventory control form, they were denying our claim. I spent 2 days tracking down the claims rep only to have to escalate b/c he was useless. The WORST customer server and move EVER. I'm now trying to deal with the upper management, and if that doesn't work will be taking this to arbitration.
DO NOT WASTE YOUR TIME WITH THIS COMPANY! THE PROVIDED THE WORST MOVE WE HAVE EVER HAD AND THE MOST APPALLING CUSTOMER SERVICE AND ACCOUNTABILITY!
