Exceptionally Bad
David Yeager
Submitted this review about
ryder moving and storage
Review made Live: 8/13/2013 2:26:00 PM
I only write reviews if the service is exceptionally good or exceptionally bad. With Ryder Moving and Storage, the service was exceptionally bad. There was a consistent failure by both Larry, my original contact with Ryder, and Joey, the manager, to do what they said they would do. This includes but is not limited to: three different times that delivery wasn’t made within the time I was told; the “not to exceed” price of $2400 was never communicated to the pick-up or delivery drivers; and four different times I was told a refund would be sent right away. Months later I still haven’t received the refund promised.
Communication with Ryder Moving and Storage was good until my things were picked up. After that there was a consistent pattern of no one answering my calls or messages and a complete lack of anyone initiating contact to keep me informed of delays or problems. There were many times I was told that someone would get back to me or some action would be taken, but it didn’t happen.
There was damage and missing items when delivery was made. A tall Ikea cabinet and an inexpensive bookcase had broken apart and could not be salvaged, a floor lamp was broken, a piece was missing from a carpet cleaner, an ironing board was broken, knobs were bent on two dressers, and one small box with glassware was missing.
Here are some of the details of my experience with Ryder Moving and Storage. After several conversations with Larry, we agreed that my moving cost for moving from Miami to the Cleveland area would be no more than $2400 for my one bedroom apartment unless my inventory changed, which it didn’t.
May 13, the movers loaded the truck and gave me an invoice to sign for $3,000. He also said he needed cash payment of $300 more than I had been told I would pay at the time of pick-up. I called Larry and then left a message when no one answered. No one returned my call that day or next day. After several calls and messages, eleven days later Joey Tino the manager finally told me that my total price would be adjusted back to $2400 and that there would be a further refund after delivery was completed.
Joey told me on May 24 that delivery would be on May 29 or 30, about eighteen days after pick-up. May 28, I called because the driver hadn’t called yet to confirm. Joey said he would get back to me the same day. No delivery was made and no one called me.
May 30 Karri called and told me delivery would be June 6. Again there was no delivery and no one called me. I called June 6 and was told it would be about three more days. Four days later there was no delivery and no one called me. I called Ryder and no one answered. Later that day the driver did call me for delivery the next day. Deliver was made June 11, four weeks after pick-up.
Although I had called repeatedly to ask for confirmation about the adjustment back to the original quoted moving price, the delivery driver still had paperwork reflecting the inaccurate higher price. The driver had to call Ryder himself to determine the correct final price and payment.
Two days after delivery, I called Joey to ask about the additional refund that we had talked about earlier. No answer. Left message. No call back. After repeated attempts to talk to Joey, Karri called six days later to tell me I would receive a $300 credit within a week. I never received the credit. Over the following six weeks, I was told that the check had been sent, that a check would be reissued and sent again by the next day, that my credit card would be credited the same day, that accounting had forgotten to issue credit card refund, and that the refund would be issued by the next day. It is now two months later and I still have not received the credit I was promised.
