I loved being able to talk thru the process over the phone. It was very well explained how and what was needed. They also went over the cost and options to make me comfortable about what I needed to pay for. I had to call back a few times for questions and they always answered the phone. They also called me to confirm the appointment as well as what I needed. They seemed genuinely concerned that they get my move right and that they show up with what we needed. They did exactly as promised. They were courteous and friendly.