Move It Forward
Nic
Submitted this review about
moveitforward
Review made Live: 9/12/2012 3:25:00 PM
We hired Move it Forward because of the verbal guarantees they made us on expert packing, specific measurement capabilities, inventory listing and box labeling. We submitted a deposit of 870$ based on 750 cubic foot estimate, the remaining 2900$ to be paid upon collection and delivery.
When moving day arrived a secondary company (some guy with a U Haul) arrived and eyeballed the contents of our house. He said there was at least 2600 cubic feet and tried to charge us extra for the four stairs on our porch and 25$/box for packing our items. We sent him away and put in an alarmed call to Move it Forward.
The following day they sent another guy with a truck from yet another company who was slightly more professional and had marking to delineate cubic feet. His helper told us that each mark represented 100 cubic feet. Later the driver corrected him and said each one represented 150cf. There wasn't enough person-power to get the move done as promised, so my husband had to work the entire day. When the truck was loaded, it was filled to the 7th mark. The driver claimed a totally illogical 2600cf as our total and demanded that we owed 2900$ now and 2550$ upon delivery. We were exhausted and looking at all of our stuff as held hostage by these guys who could destroy it. Feeling bullied, we signed a contract and paid the money.
When the items were delivered, a THIRD company showed up in California. Because we had explained that we had a forklift to put things in the upper level of a storage container, the driver decided not to hire anyone to help unload the truck and my husband was once again necessary to do extensive lifting and moving. Also, we were required to pay in advance of the unload. But when the 100cf container was filled 3/4 of the way full the driver made no apologies for the over payment and drove away.
Basically, Move it Forward took our deposit and brokered our move to the lowest common denominator(s). We were bullied or bamboozled every step of the way. A bedside locker, bicycle and television have been "lost" in the move (and who knows what else as our stuff is still in storage). Additionally, several items were broken in the move. We contacted Move it Forward about all of these items and NEVER got a return call. The company that showed up to pack us up (Moving Express & Storage Inc) have a bogus contact number on their contract so we have no repercussions. Overall, our experience with Move It Forward was a nightmare. Buyer beware of this company.
