Bad Relocartion Experience
Adam Bentolila
Submitted this review about
echo trans world
Review made Live: 4/22/2008 1:11:00 PM
The destination was Chile, no NY as stated above (there was no option but to state a destination within the US)
1. Echo Trans estimated my shipment over the phone. Their estimate was off by 300 cubic ft although I had no additional items than those I reported in the phone query.
2. A week before the shipment date I was contacted to confirm a next day pick up. I had to contact echo trans to verify they got the right dates. The apologized.
3. A day before the pickup, in the late afternoon, we were contacted by echo trans and notified they could not do the pickup the next day as the truck broke down. I asked them to get another truck but to no avail. Finally, after we insisted to keep the next day, echo trans promised to be in our house at 1:00 PM instead of the planned 8:30 am pickup.
4. Although the sales person had explicitly told us that the movers will dismantle the furniture, in that same evening we learned by mistake that the movers do not dismantle all the Ikea furniture.
5. At 1:00 PM we received a telephone from echo trans that advised us the movers will be late. Eventually the movers got to the house at 4:30 PM and declared they won't begin working till we sign a paper assuming all the wrapping material costs. Needless to say, in the original contract with echo trans, it specified that these materials are included in the price. Upon our refusal to sign this new document, the crew left the house and only after talking to echo trans they agreed to return.
6. The crew began working at 5:00 PM. This was their third job that day.
7. Two hours into the packing up the crew ran out of packing materials. We had to drive around with them to procure wrapping materials.
8. The crew finished packing at 2:30 am and set off with a truck I would not dare to drive in broad daylight.
9. The crew forgot to wrap up and pick up a valuable mirror.
10. As the estimate given to us by echo trans was so unreallistically low, we had to change the shipment to a full container. Echo trans were pretty cooperative with this point.
11. The ordeal with echo trans has more chapters but the best is the following: When the shipment finally got to Chile, the customs discovered that the wood echo trans word used to palletize the shipment did not have a seal attesting the anti plague treatment required by the authorities. The customs destroyed these pallets and asked to be reimbursed. The local partner called echo trans and echo trans did not agree to pay for that. Now I have a local moving company running after me to pay for echo trans mistakes.
Summary:
Do not use this company under no circumstance!
