This was the first time I had ever moved and being 5'2 doing it myself wasn't much of an option. After I submitted what I thought was just a quote from a moving company, my phone wouldn't stop ringing. I finally answered and got Rachel and I''m glad that I did. She was great she had answers to my hundreds of questions. I had scheduled my move on a Sunday she promised shed be available if I needed to speak with her. I did call her just to Thank her because the movers did a great job. I did have a few extra charges for some packing but I did speak with Rachel about it the day before so it wasn't completely unexpected. I was flexible on my pick up date but I really needed it delivered specifically on the 5th. I was very happy when the driver called me on the 4th to tell me he would be here between 12-2 the next day. They showed up at about 1 and they were done around 4. It was a great experience and I cant thank Zip to Zip enough!!