Do NOT use this company!
LKB511
Submitted this review about
World moving services
Review made Live: 10/3/2008 6:59:00 PM
I wanted to be sure and warn everyone against using World Moving Services for your move. To say I was not pleased with World Moving Services would be the understatement of the year.
Before choosing World Moving Services, I told them that it was between them and one other moving company and my determing factor was if they could do the "pack and load" on the day I needed. They assured me that they could. I took the day off from work, and got all ready for the move, which was scheduled for Friday. Late in the evening on the night before, having never heard from the dispatcher on what time they would be arriving the next morning, I began calling the toll-free number. After many calls to my "agent" they let me know that my move had been pushed back by one day and they wouldn't be arriving until Saturday. The agent (Tom) who was supposed to be "with me through the whole experience" stopped returning my calls on Thursday night. I still haven't heard from him after placing multiple calls asking him to call me.
I had given them a very detailed inventory over the phone and they gave me a "not to exceed price." However when the movers arrived they informed me that it was a straight charge per pound per mile. Luckily, I had estimated well but it still went over by a couple hundred dollars. So much for the "not to exceed" price.
Also, in the whole process, World Moving Services never informed me that when the movers arrived at my new home for delivery they would not take a credit card. They certainly accepted my credit card when needing a deposit over the phone to reserve my move date (which they didn't meet anyway). The night before the move, a company called Cross Country Movers called me and told me they would be moving me. This was the first time I had heard of this company. They then informed me that I had to pay in cash or cashier's check or money order and they would not unload the truck until they were paid in full. This was also when I found out that I would be charged a per pound/per mile charge instead of my quoted NTE price.
I had no idea who was going to show up on moving day. Then a small truck and two men pulled up. I told them that I didn't think the truck was big enough to move my stuff and asked if other people would be coming to help them. They said that it was just the two of them. I told them that when I moved the last time, there was a team of six guys. It took them all day and in the end there wasn't enough room on the truck for 3 planters, my vacuum cleaner and the two table leaves for my formal dining table. I had to arrange to store these items with a neighbor and will be driving back to Philadelphia to get them. The two guys did the best they could, and I felt sorry that their company had sent only two people for what was obviously a much bigger job.
All-in-all it was the worst, most unprofessional move I have experienced, and as you all know, I've moved a lot over the last four years.
