Make Your Own Decision, Cautiously.
Springer
Submitted this review about
White Glove Moving
Review made Live: 9/2/2012 10:09:00 AM
For our move from GA to FL, our experience with White Glove was nothing like the positive reviews I read. In summary, we went with White Glove because they were $400 cheaper than Arnoff Movers, who moved us twice over the past 2 years, and did a stellar job. Next time we move we will go back to Arnoff, knowing that you get what you pay for, and the few hundred dollars we saved were NOT worth the stress that White Glove put us through. To share some highlights:
*We were told verbally that our delivery time in FL should be quick, since it was only a state away and they were trying hard to “get their trucks back to FL”. Our requested delivery date was 8/14. Every phone conversation we had prior to pick up, they verbally committed to 8/14 as a delivery date. They even asked at one point if we could take delivery sooner! This was another reason we booked White Glove. However just be advised that no matter what they TELL you, they will always default back to the contract verbiage which says you will receive delivery “within 7 days of your FIRST requested date”. Don’t believe what they tell you on the phone because the contract is what they go by.
*In regard to our pick up date (8/10) we were told we would receive a call before, and we never did.
*On our pick up day (8/10) we requested they show up first thing in the morning (which Arnoff always did, and most movers do). We needed to do a walk through with our property owner by 5pm once our home was empty. White Glove did not show up to begin our move until 12noon.
*Even better…they showed up with only 2 guys to move our 3-story townhouse. Any reputable company would have hired more help, and if guys were a “no show”, find someone in the area to come help, even if it is contract labor.
*My husband and I ended up helping bring things down the stairs and helping with the move.
*Since it was only 2 guys (and they were not the fastest moving) we were 2 hours late doing our walk through with our property manager. Our furniture was on the sidewalk while they continued to load up the truck at 7pm at night. Sound like a stressful move? It gets better…
*At one point, the driver tried to tell us that the cost of our move would increase because we had more than they thought. Once we questioned the driver and threatened to call the office, the driver quickly stated we would not need to worry about additional fees. Seriously??
*In addition, we read through other reviews where customers complained that the driver/mover was not a White Glove employee, and we can say without uncertainty that this is the case. Our driver actually told us he was not a White Glove employee and worked with multiple companies.
*We were told we would receive periodic calls from dispatch to update us on when our delivery would come. We never received any update calls. When 8/14 came and went, and we had not heard anything, I called them. I was than told that the truck would deliver our things on either the 19th or 20th latest. We were very upset by this as it was implied upon booking that it would be a quick turnaround time just going from GA to FL. I was assured they would do everything possible to deliver our things sooner, that the 19th or 20th was “AT THE LATEST”.
*When the 19th came, we were told that our delivery was again DELAYED, and we would now receive delivery on the 21st. This was actually the 7th day of our “window”. To anyone still reading this I will spare you the stress, inconvenience, and financial burden that this delay caused our family.
*And last but not least, many of our belongings were damaged during the move. During delivery the movers broke our desk…it was in pieces. I basically was told that “anything wood was not covered” and I was basically stuck with a broken desk. After the move, when we hooked up our big screen TV….it no longer worked. All of our wardrobe boxes were collapsed from the way they were packed into the truck, so all of our neatly hung clothes in each box were just one big messy pile. A wire shelve rack from our garage was also broken and a lot of our furniture has scratches on it.
I almost did not post this review as this moving experience took 10 years off my life and I didn’t want to even think about it again and have to write all of this down. We just want to put this behind us and move on. However, after much thought, I felt the need to post this review to share our story, and now I would just like to forget it and move on!
