Damaged, Broken & Lost Items
James
Submitted this review about
Virgin Van Lines
Review made Live: 8/8/2013 6:51:00 PM
Do not even think about using this company unless you want your belongings broken, damaged, or lost. They are unprofessional. The sales rep will RUSH you through your items over the phone. I literally had to tell her to SLOW down so she wouldn't mess up the inventory. They don't go to your home, so you'll only get a 'quote' over the phone. Then, when they get there, they may charge you more. They'll charge you extra for their materials which is a lot more if you don't pack it up yourself. Make sure you wrap up everything yourself and do it well. Why? Because if you don't, you'll receive you stuff all scratched up, gouged, or broken. They broke my desk lamp in half, they punched 2 holes through my brand new white dresser, they broke my wall mirror (which they even packed), a few boxes were busted wide open and massively taped to hold it tact (because the probably just threw it from truck to warehouse to truck or whatever the F it is they do), They lost the legs to my desk and bridge to my media center towers, they broke my custom wall art frame that was 6'x3' and so many items were scratched, dented, and scraped. I was so pissed, I didn't even know what to say. I called them up about all the damages and told them I'd post blogs about my experience with them and the girl 'customer service' rep named Michelle goes, 'Okay.' She doesn't give a sh_t about anyone's stuff. By the way...I was quoted for a little over $800 and ended up paying almost double that. Even the delivery guy was talking sh_t about this company and how many other people who's stuff he dropped off were pissed because their stuff was broken or damaged. Now, I have to submit a claim for all my damaged stuff. Just more F'n BS to go through after a long-ass move from Cali to Ohio. I'm warning you... DO NOT USE THIS COMPANY. And if they rebuttal, DO NOT LISTEN TO THEM. They SUCK, SUCK, SUCK, SUCK!!!!!
