Workers great, management not so much
EMJ
Submitted this review about
Victory Van Lines
Review made Live: 5/6/2011 11:09:00 PM
I insisted on an in-home estimate, but Sherif XXXwho turned out to be the OWNER of this company XXXunderestimated my load by almost half.
Around 6 p.m. on loading day, the crew XXXwho were great XXXrealized all my belongings would not fit on the truck Sherif had dispatched. And I'd decided at the last minute to divest of many items, including a washer and dryer.
After considerable wrangling, Sherif agreed to send a truck early the next morning to pick up the rest.
This totally messed up my schedule, and of course, it required two deliveries, which further inconvenienced me.
I finally got on the road, and, when I arrived in my new state XXXwhere I had no bank account XXXI received an e-mail from the company that payment would be accepted only in the form of cash, cashiers check or money order.
So it's on the phone with Sherif, who whined about credit card fees and said he'd accept my card if I paid the fee!! And here I thought that was the cost of doing business.
I got it worked out, but I wouldn't recommend dealing with this company.
