Terrible Moving Experience
Georgia
Submitted this review about
Victory Van Lines
Review made Live: 5/2/2012 7:05:00 AM
Victory Van Lines moved us last Friday. It was one of the worst experiences of our lives. It started out promising with a friendly estimator who said our move would take about 10 hours, possibly less. He said his quotes are 99.9% accurate. We felt like the quote was fair and decided to use Victory. The movers arrived on time and handled our furniture and belongings well. However, our estimator failed to tell us that, as a customer pack move, we would be responsible for celophane wrapping all our mattresses and box springs, boxing up soft items that cannot break like bean bag chairs and cushioned ottomans, and boxing up all the cushions on all our sofas and chairs. Because we had not done this, they said they had to in order to move us and charged us over $1500 in packing materials alone. It was such a racket. After spending 10 hours just to pack up our old house and drive the 3 miles (for which we paid over $100) to our new house, the lead mover said we had to pay for the whole move which was going to be more than double our orignal quote before they would unload the two vans. We called the estimator to complain about the additional packing charges and additional 6 hours of moving time. He proceeded to tell us in an unprofessional tone of voice and manner that it was our fault for not packing up the house completely (meaning wrapping the mattresses and boxing the other items I mentioned). We had to pay for the move in full or the trucks would leave with our things. We paid the bill in full, which was more than twice our original estimate. The movers were at our new home unpacking until 1:00 a.m. It was such a horrible experience that it completely soured our first weekend in our new home as we couldn't stop thinking about how we had been taken advantage of by Victory. I want to be clear the problem was with the estimator and not the movers. The movers worked very hard and did their job so well we gave them a 10% tip on the total move price. The movers need to find employment with a fair and professional moving company. Victory is not that company.
