I made two BBB Complaints
rhoda Smith
Submitted this review about
Universe Express Inc
Review made Live: 8/16/2013 8:10:00 PM
They are a bunch of liars. I don't believe this is a reputable company I believe they work out of their basement and they play games. They ringed my phone to get the business form me. They delivered part of my computer desk and did not deliver a box of my stuff. When I told Nicole about it the customer service rep. she told me they would give me $63 to replace my desk (they used some crazy calculation) and they said they would ship my box that was accidently left in their storage via Federal Express. This was 7/26, this is now 8/16, my box is still not here they sent me a "$43" check saying they took out $20 for a deductible (mind you I DID NOT TAKE OUT ADDITIONAL INSURANCE) I got tired to speaking to Nicole, Henry, Amy, Sarah and all of the others pawns that I made a BBB complaint. They told me that "everything" is on hold until the BBB is settled and when I asked for them to show me something in writing stating they are allowed to hold my property, they have not sent it yet, and they put me on hold and give me the run around. So I have made ANOTHER BBB complaint telling the BBB they told me they would not give me my box because they (BBB) was investigating them.
Caviot Emptor Let the Buyer beware. I trusted them to be honest and render me a service and they messed up then tried to cover up their mess instead of just sending me my things. Personally they have either kept the items are have sold them at auction. They are a disgusting dishonest group and they will eventually get what they deserve and all be on the unemployment line.
