Universe Express, Inc.
E.T.
Submitted this review about
Universe Express Inc
Review made Live: 10/23/2011 10:34:00 PM
I WOULD NOT USE THIS COMPANY!! I have had to move several times in the past few years and this is the worst moving company I have used. I wanted to use the last moving company I moved with but they did not do short distance moves so I browsed through the better business bureau to find this company. The initial work order went smoothly but since the day of the move, everything went downhill.
I moved out of New York city and many of the buildings in the city are more stringent about protection of the building during the move. I provided the movers with the necessary instructions and of course on the day of the move, the company did not have the needed materials and denied that they received the faxed instructions. I provided the fax confirmation and the building management showed the returned contract sent by the movers with the moving instructions but again, the moving company denied receiving these instructions so I was required to pay the building $200 for the materials.
Upon receiving my furniture, items were damaged and one item was lost. It is now 3 months since the move and I have not received reimbursement for the damaged and lost item. Repeated contact to the moving company did not prove useful. I had to file a claim with the better business bureau to try and resolve this issue and at this time, no reimbursement or amends have been made. I will never use this company again and advice others to do the same.
