REALLY BAD Experience - Lots of changes on day of move! Overcharged by thousands of dollars!
Ryan Rigby
Submitted this review about
United Transport Inc
Review made Live: 10/1/2012 11:46:00 PM
We moved from Florida to Utah. It took nearly 3 weeks for the truck to finally arrive. Less than a year prior we had moved to Florida using 1160 cubic square feet. When we obtained a quote from United Transport for this move we had since reduced our household goods by a couch, bed, and desk but to be safe we obtained a quote from United Transport for 1200 cubic feet as we didn't want any surprises. The truck was loaded and the movers told us that they had used nearly double the estimated space by using 2075 cubic feet. This did not make any sense but we did not have a tape measure and the movers didn't have time for us to go buy one. We could not unload the truck and find someone else the same day; as a result we had no choice but to sign the document although we could not make any sense of it. We just had to take their word for it. We did contact United Transport that day and talked to their customer service manager. Unfortunately, there was no way to prove our situation at that point. And so we were forced to wait for our goods to arrive to verify the measurements. When the truck arrived the Driver told us that we definitely had not used 2075 cubic feet on his truck but it was not his place to get involved and we respected his situation. Fortunately, we were able to take pictures and video to confirm the actual space used on the truck. The roof of the truck inside posted the measurements. The truck measured 10.5 feet height and 8.5 feet width. The length used by our items was measured to be 13.6 feet. This was verified by several witnesses as well as the Driver and Movers. Inside the truck our items occupied space from the 1200 line to the 2200 line (left side of the truck) as seen in the video. This corresponded to the 1900 to 2900 lines (right side of the truck)and we have photos to confirm this. These measurements verify the total space we occupied on the truck as 1213.80 cubic feet. At this point, we contacted United Transport and asked what they wanted us to do to confirm it to them while the truck was still on site. We were told that both managers were not in that day and they did not know what to do. They said to take pictures to verify the measurements which we did and have sent them to United Transport. They have not responded or acknowledged our emails or phone calls. Every time I contact them they tell me to leave my number and the manager will call me but he never does. This has happened 5 times. He has been out of the country, off on holiday, and frankly unreachable. At this point they have over charged me for thousands of dollars and have done nothing to rectify the situation. Their phone lines are down once or twice a week and their website is down weekly as well. Don't use this company! There are other moving companies who are honest and reputable - use them instead!
Other issues:
1. They told us they would weigh the truck instead of using cubic feet and this changed on the day of the move to our surprise and resistance.
2. They left chocolate food stains on the carpet
3. They were SMOKING INSIDE the truck around our goods
4. They told us our goods would not move from truck to truck when we signed up which is one of the reasons we signed up with United Transport but that also changed on the day of the move and our goods were removed and reloaded onto another truck in some unknown location.
5. Customer Service has been terrible - I've been told 7 different times that someone would get back to me within 24 hours and a week will go by without any returned calls. This has happened over and over...
This list goes on and on.... Just go with someone else - there are plenty of other moving companies.
