Stuck in empty house & hung up on
Denise
Submitted this review about
United Royal Van Lines
Review made Live: 7/5/2014 3:08:00 PM
Lies lies lies. Still have no furniture delivery plan that I can believe in. First 7/2 nope. Arthur called and told me United Royal dispatch had arranged with my storage provider to be there this am 7/5 between 9-10. Received call from my storage provider at 10AM looking for United Royal as the dispatch office was not responding. Finally, received msg from storage provider that dispatch had called them at 11 (not me) advising they would pick-up on 7/7. A call to them at 9 would have been common courtesy. Arthur pleads ignorance and out of his hands cannot tell me why it changed. He was supposed to call me back. That was an hour ago and if he does what am I supposed to believe at this point. Bottom line Arthur will tell you anything to get his commission. Held hostage in an empty house since Tues.
Based on my posting a negative review of their performance, Arthur informed me they are canceling my move and proceeded to hang up on me.
