Lots of damage and poor customer service after payment
Tiffany
Submitted this review about
United Nation Van Lines
Review made Live: 4/11/2021 4:13:12 PM
Late pick up, causing a delay in the new homeowners and delaying my arrival to Florida, Then I was overcharged significantly after belongings were loaded. I had omitted numerous times since the estimate, like an entire shed full and some large house items. There were multiple broken items including a bed, 65in tv, dining room chair, mirrors, dishes, picture frames, scratched cherry wood floors, damaged walls, and more. Items were left in the home. I believe I have glass shelving that belongs to someone else, as it is not mine. Items were dumped or thrown into boxes and items from different rooms were mixed together. Most items were not labeled so we had to open as it was unpacked to guess which rooms they belong to. Customer service does not respond since receiving final payment. I have called several times and sent an email. I spoke with Nadine who I was told is the customer service supervisor. She stated she would listen to the previous calls I made to customer service and return my call the next day. That has been over a month ago and I have left voicemails every week.
