United Lies For a Living
Daniel
Submitted this review about
United Moving Services
Review made Live: 10/25/2015 7:20:00 PM
United is an awful moving company, mostly because they don't move anything. They're a broker (which they go out of their way to hide from potential customers), so they sell your contract to one (or several) fly-by-night vendors, and then wash their hands of it. Chris, our salesperson, was very skilled at making promises that he knew he or his company absolutely could not keep, and in fact, our experience was that the exact opposite of everything he promised happened. Examples:
• He said that the team that loaded my truck would be the same team that unloaded it at our destination. This was not the case. It wasn’t the same team, or even the same vehicle. We dealt with 3 different companies, and our stuff was moved around at least 3 times.
• He said that our stuff would be kept in temperature controlled warehouses before and during transit. It wasn’t, and several boxes were wet, and poorly packed.
• He said it would be there in 5-7 business days. This was reiterated by the other people at United. Try 20.
• He said that there would be a maximum of two loads per truck. Our stuff arrived on a trailer with 6 other houses loaded in it, and some of our stuff was mixed in.
• He said that since he had been in the business for over 15 years he could accurately take an estimate over the phone, and if anything, he overestimated. he couldn’t, and can’t. Our load was 400 cubes over, based on his very professional estimate, and cost me 1000 more than originally estimated.
United is a scam company, using pressure sales tactics and outright lies to steal money from consumers. Don't make my mistake; do some research.
