Please NEVER use this company
Janet
Submitted this review about
USA Relocations
Review made Live: 3/9/2012 1:15:00 AM
They showed up 3 hours late, were pushy and rushing everything, tagging things that were not to be moved. They primarily didn't speak English very well at all. They quoted me a great quote, which doubled at delivery. The delivery was three days late, so my two small children and I had to sleep on a hardwood floor with nothing for three very long days. After much discussion with the self proclaimed head of the company, which got very rude after me just wanting to know when my things were arriving, the driver finally arrived with no one to help him unload the truck. He was calling to find help after he ad already arrived at our new home. Eventually my husband and my very new neighbor had to unload the truck. The driver was almost throwing my items into the street, and dropped my brand new still in the manufacturers packaging dresser. One box that I had marked very clear "very fragile" was smashed to pieces. One of my plastic totes was smashed then taped back together. My items were not placed in the rooms they were supposed to go in, and the driver did not help with basic assembly. I did not receive a weight ticket which I had requested, and many of my items were missing. When I discovered my missing items I immediately called the office who completely changed face, now instead of the "nice helpful-ish" woman that I was dealing with, I was treated like a nutcase. All I wanted were my items, when I asked to speak with a manager is when the woman that I had dealt with the entire move said she was the head of the company and there was no other person above her. I then asked her if she owed the company and she said NO, then I asked her who did, she simply called me some not so nice names and told me never to call again.
