Dont use them!
Anynomous
Submitted this review about
USA Relocations
Review made Live: 2/21/2011 2:42:00 PM
I had set up USA Relocation to move me approximately 10 hours. I had full packing included in the price. They were supposed to show up at 9:00am, but did not show up until 1:00pm. The moving foreman informed me my cost was going to be twice my quote. He started walking around my house telling me things he thought I should not move because it was not worth it (he even suggested me leaving all my children’s toys behind and furniture behind). I listened (stupidly) and left a lot behind. The movers began packing. About an hour into the move the foreman comes up to me and bribes me. He said if I gave him $500 cash he would lie on the final paper so that my move would cost less. I said no of course. I was so upset of him telling me it was going to cost so much extra I walked down the street to blow off steam and when I came back my husband said he dropped the bribe to $250. As 5-6:00 neared the foreman started saying they were in a big hurry and since it already was costing us so much he said we should leave the rest behind, we of course said no. They missed drawers, cabinets, and many other items. My husband told them to pack and take them. After the foreman complaining we just told them to leave. He informed me they had two weeks to move my stuff unless I wanted to pay an extra $1000, a fact I was not informed of previously. I spoke to my father who had moved 12 times to different states and he said he never waited less than 2 days, and was never charged for quick delivery. I called the sales representative about this and she said she didn’t tell me because I never asked. When the movers left my house it was completely trashed and there was still things everywhere. I had it up for sale and comments on the days before I could drive back and pick up the rest and clean were awful, buyers saying they could not get past the disaster. I had to rent a u-haul for quite a high price to move the rest of my things. I needed direct delivery and I stated that, but they still took several days to bring my things. I talked to the company and they said the movers would arrive with my things at 6:00am. I woke up at 5:00am in anticipation and they did not show up until after 1:00pm and did not call. They had not marked any of the boxes so it was all put in my dining room for me to move them later once I found out what was in them. I discovered many items that were broken during my un-pack process. They had packed most things in wardrobe box so they were very large and very heavy and I could not move them myself. The clothes were packed in wardrobe boxes with no metal bar just the clothes drop in the bottom. They did not pack anything to the top, but charged me for the square footage of the boxes. To top it all off they wrapped nothing and just dropped items on top of each other with no order. They insisted my fridge could not fit through the door and left it in the garage, however I measured it does fit. They dented my fridge, I had tons of broken items, broke the wheels off my stove and grill, my bed was missing bolts, among other things. My baby’s crib was broken and not usable. As before he said he was in a big hurry and needed to get all this stuff dropped off so they could leave. I have just placed a claim for my broken items and they said they had 4 months to respond. What is awful about that is…my poor baby has nothing but a pack and play to sleep in. If it was their child they would be very concerned. Do not use this company! I learned unless they come to your house and look at your stuff your price will be raised. The sales lady is very nice (I guess they have to be), but the people doing the work won’t wrap or mark your things and damaged a lot of my items. Please don’t make the same mistake I did, you will regret it!
