Avoid stress, look for other company
Ana
Submitted this review about
USA Moving Services
Review made Live: 8/6/2007 4:50:00 PM
I researched USA Moving Services on the BBB website and other online reviewers before booking my move. I choose USA moving services because they promised good service. They told me that my belongings would be delivered to me within 3 to 4 business days. However, the day the movers arrived (one day later) they told me they will deliver next day. However, my lease did not begin until two days after. They told me the USA Moving Services have told them I need my stuff next day. That was a lie because I explicitly did my reservation for three days later. They took that opportunity to put my belongings in storage without telling me they will charge. When I received my quote, USA Moving Services never told me that Aaron Allen Moving and Storage will charge me $75.00 per flight of stairs and for storage.
For the stairs the movers try to extort $50.00 each and they would not report the stairs to the main office. I did not pay the movers. The movers promised to call me that night to give me the TAR weight, they never did. I had to call several times in order to get my weight and a received contradictory answers. The two people in the office gave me a different story about the weight. Therefore, I believe the overcharge me on the weight.
A week later when my belongings arrived, they charge for a weight that was never clear, for storage and for the stairs in both ends. At the end I had to pay almost $800.00 and they never gave me any documentation to prove the charges.
USA Moving Services do not tell you the truth and their Customer Service does not exist. They never answer my calls. If you want to avoid a lot of stress, do not hire this company for your move.
