These guys were AMAZING!
Kathryn W
Submitted this review about
USA HOME MOVERS
Review made Live: 3/9/2013 6:37:00 PM
I have moved a two times halfway across the country, from my hometown Dallas to Maryland and then finally back to Dallas again (it's way too cold there). The movers in Dallas who took my stuff to Maryland were just horrible. The estimate they gave me was around $1100 and once they picked up my stuff, the price tripled and I was stuck paying way over my budget and everything was broken.
This time, I did a lot more research and found USA Home Movers through a friend of my college roommate. Krista suggested to send someone to my apartment instead of taking a list over the phone. The estimator, Chris, who came was a very friendly guy and he collected a list of all the items I wanted to move and checked all my closets and cabinets to see how many boxes they would need to bring.
A few hours later, Krista called me with a quote. It was just under what I actually paid to move before from Dallas to Maryland. At this point, I was already prepared for that. The one thing that I appreciated from USA Home Movers was the HONESTY with which they handled everything. My price was, as they call it, "ALL INCLUSIVE." They explained to me that they don't nickle and dime people, they only offer rates that cover all the possible "extra charges." No more stress to come up with extra money every time you turn a corner. I trusted them enough at that point to go ahead with the move.
Move Out Day:
The driver called about an hour before to let me know when he'd arrive. He and his team were polite, fast, and extremely thorough when wrapping my items. I was really comfortable with the move out process. They gave me the bill, exactly what I was told it was going to be.
Delivery:
A week later, the same guys arrived with my stuff. The move in was even easier than the move out. They put my stuff where I wanted it and put it back together. Nothing was broken and they really didn't charge for the stairs at my new apartment.
Overall, this move was completely the opposite of my first move. The moving guys were professional and polite and the office was always available to me when I called to check on delivery. I was shocked to receive a Starbucks card in the mail to say "Thank you for allowing us to assist you with your move." These guys really know how to provide good service.
