Dishonest
Shawna
Submitted this review about
UBER MOVERS
Review made Live: 3/9/2014 6:02:00 PM
In order to choose a moving company, I requested quotes from the top 10 companies listed here on MoverReviews.com ranked by stars/reviews. There are 3 factors that made me go with Uber Movers (I even cancelled an agreement with a different company due to these 3 factors). (1) They gave me the lowest quote, (2) They said they will ship my stuff immediately and have it delivered in approximately 7-10 days, (3) They assured me of a "binding" quote where the price is fixed as long as I stick strictly to my inventory list.
They broke all 3 promises that made me choose Uber Movers. Upon pick-up, they said my stuff takes up 80 extra cubic feet in their truck so they would need to charge me an extra $632.49. This is after they have already loaded absolutely everything onto their truck. The movers came 3 hours late so I was already running behind and I wasn't going to have them take everything out and move it back into my apartment. So I had no choice but to oblige. I stuck strictly to my inventory list, not a single thing above what I said I would bring but they still claimed they needed $632.49 extra.
Secondly, my stuff did not arrive in 7-10 days, they picked up my stuff on Saturday 2/15/14 and my stuff arrived Saturday 3/8/14, which is exactly 3 weeks/21 days after. By the way, 21 days is the maximum period required for us by law to provide them regardless of their estimated time of arrival due to safety reasons for the driver. The point is they took the maximum allotted time, not the 7-10 days as they quoted to me.
I dealt with customer service due to my price. At first they explained to me that the extra money required was due to the fact that my wardrobe boxes were too big. But the wardrobe boxes I used were "shorty" wardrobe boxes which are the smallest in the moving industry. They are 9.4 cubic feet when my inventory list STATES up to 10 cubic feet. So I actually provided them with less cubic feet but they wanted more money? $632.49 to be exact. So finally they agreed to lower the price to $1555.56. Of course that was helpful but STILL it was
$258.25 more than the binding quote that I was given by the sales person Tom in the beginning. And for what? NOTHING because I didn't have a single item above what my inventory list stated.
Uber Movers is a scam of a company and I warn you- please do not use them.
