Scammers and liars
Richard Lowman
Submitted this review about
UBER MOVERS
Review made Live: 10/19/2013 10:54:00 PM
We contacted Uber movers for a long distance move from Texas to Vermont. We have a 5 bedroom home so this is a rather large move. I talked with "Jason" who's signature line says "Quality Assurance Manager". He had me do an "online inventory" form. I did this and then he went over it line by line. He also called my wife and went over the items once again. I expressed concern about his estimate being quite a bit lower than the others and he responded by email and stated "This is a binding not to exceed estimate, I don't know what else to say". I asked what happened if we were over the amount and he then said "Be thankful you went with us. We don't weigh the truck so we won't charge over the amount we quoted". Jason went on to warn me about companies that "broker" loads and that they don't do that. He also said it would take approximately 5 days to get our belongings from Texas to Vermont. I still had an unsettled felling about this move and my wife called a national company. They sent a rep out and gave us an estimate that was $5,900.00 and they estimated the weight at 12,000 lbs. Uber had quoted $3,700.00 and estimated weight at 8,000 lbs. I called Jason and emailed him the estimate. He then emailed back that "I am not worried about it. Those companies overestimate by 20-30% so we are fine". I believed that.
Several days before the move I had a call from a moving company called "Great North American" out of Washington state. They were callong to let us know they would pick up our belongings on the 20th of October. Uber had been scheduled for the 18th. When I asked how they got the load they said that Uber had "brolered" it to them. I read their reviews and their FMCSA and it was unacceptable. I called Jason and he assured me it was a mistake and they do sometimes broker loads but they weren't with mine. They said they were picking it up on the 18th as agreed.
The movers called on the 18th and said they would be here between 10am and noon. That was good for us. Noon came and went and we called and we were told they got held up on another job and would be here by 2pm. That was ok also. 2pm came and went and it came to 4pm and I called again and they said the movers were "in our neighborhood" and would be here by 4:30PM. The actual driver of the truck called and said that the truck had broken down and he would be here by 5:30PM. I asked him if he would b bringing in a tractor trailer and he said that he was driving a 26 foot straight truck. I asked if all would fit and he said that they only quoted the amount for half the truck. I stated that there was no way it would fit. He said he would look at it when he got here.
At around 6pm when he got here he came in and looked at all and said he wasn't sure he would be able to fit it all in his whole truck so the price would be more than double. He was also driving a plain white, unmarked truck. I told him that we couldn't afford it and sent him on his way thankful we didn't allow our furniture on his truck.
In the middle of all of this, we had utilities scheduled to be turned off and we also have ten month old twins (who had all of their things boxed up). Uber movers and Jason, you have no idea the turmoil and pain you caused. Of course, none of the numbers that had called me to set the move up, driver, company or anyone else will call me back or answer emails. They did have me put a credit card deposit and scan and email them a copy of the front and back of the card, a credit card authorization form, and a copy of my license. This was to "prevent fraud". I have now disputed the charge. In hindsight, this was way overboard for a credit card authorization. I have cancelled the card and a new one was overnighted to me. Thank you American Express!!
If anyoine wants to sue, we will be glad to go in and share our emails reassuring us that all would be fine. Thankfully, we did find another national chain who will move us. It is sad that companies like this exist. They lie and prey on the unknowing and the knowing. I am not sure how they sleep at night. Hopefully none of them has children. Teir children would be ashamed of how their parents treat others. May no one ever treat your mother, sister, or daughter like you treated us Uber movers.
