worst move experience EVER!!!
sarah
Submitted this review about
Two Men And A Truck
Review made Live: 3/9/2009 6:24:00 PM
The three movers arrived 30 minutes late, and spent another 30 minutes trying to figure out how to do the paperwork. They had to call teh office, and figure out how to fill out the paperwork for additional insurance coverage.
We decided to pay the extra money for full coverage after $300 deductible. We paid $300 for this ins coverage.
We moved from a 3 bedroom townhouse to a 4 bedroom house, only 10 minutes away. And it took these three movers 8 hours to load and unload a little more than half of our stuff. Then they got lost going from our old home, to our new home...and the minute drive took them 30 min. (guess who got billed for the "lost" time?)
On top of that, they did over $6,000 worth of damage to my stuff, and the walls.
Ok...fine, the movers were having a VERY off day. i get that. so we told them thanks, but we would get someone else to move the rest of our stuff.
The part that makes me the most upset is their customer service dept. They don't care about the customer....at all! Anthony was very rude to me. (i had to call him several times, and leave messages before he'd call me back.)
Now, remember, we had already paid 2 men & a truck over $3000 for half a move, plus $300 for insurance. so you would THINK they would cover all the expenses of the damage they did. NOOOO! That would be the right thing to do!
Instead, after my deductible, i got a measly $200 ck in the mail. They said that was the price "they" could get my stuff fixed for. They talked about replacing my brand new furniture with cheap, used stuff.
I will NEVER use 2 men & a truck again! It was by far, the WORST move experience ever!!!
BTW, I have to tell you I told Anthony I was disappointed with the service, and the way they handled my claim, and he said "ok". I then told him that i would not be recommending their company to anyone, and he again said, "ok".
can you believe it? They really don't care.
