ZERO communication - Not delivered.... yet
Katie O''''Neill
Submitted this review about
Tri-state Van Lines
Review made Live: 8/13/2017 12:38:36 PM
I hired this company to move me from New York City to Virginia. Today was supposed to be my delivery date. Despite me contacting the movers several times to get an ETA for delivery on my things they never contacted me. I was told by the dispatch office two days ago that my things would be arriving today (8/13/17) and that I would receive a confirmation call yesterday (8/12/17). They did not call yesterday. And today I was told by the head office that I should not be expecting my things to arrive because dispatch always calls.
I was then told that there was nothing the could do for me because no one knows where my things are. I was not given access to management. And I still don't know IF/ WHEN my things are coming.
This is not how you treat a customer. I need to know where my things are and when they will be arriving. I cannot hold an indefinite amount of days from my work to wait for a company who clearly does not respect my time.
DO NOT USE THIS COMPANY.
