Complete fiasco
Jeff
Submitted this review about
Transit Systems
Review made Live: 7/16/2014 7:11:00 PM
Let me preface this by saying I don't often complain about businesses and usually assume best intent. In this case, Transit Systems totally botched my daughter's move and, far worse, was completely dishonorable in their response.
The brief version:
After graduation, my daughter needed to move all of her stuff from Washington DC to a storage facility in New York. The plan was for her to load everything up in DC on Friday and she would meet the movers in New York in time for her to leave New York on Wednesday night. It was extremely important for her to leave New York on Wednesday.
Susan Osborne was very nice on the phone. While the exact delivery date was hard to predict, they would call the day before everything would be delivered to the storage facility so my daughter could meet the truck and unload everything. The disaster begins:
* With no call in advance the truck delivers everything to the storage facility on Tuesday. Since my daughter is not there, the storage facility can't accept delivery. The storage company calls my daughter to tell her about the botched delivery. Transit Systems does NOT call.
* My daughter calls Transit Systems on Tuesday to arrange delivery. Transit Systems says it is impossible to make the delivery on Wednesday. No amount of pleading can change things, so my daughter rearranges things to be in New York on Thursday. She speaks with Jessica who very clearly assures her that her delivery would be the first of the day on Thursday and that the only reason for the truck to be late would be traffic (which she even made sound unlikely).
* Thursday morning finds my daughter sitting there for hours with the guy we hired to help her put the boxes in storage. When the truck finally shows up at around noon, the driver tells my daughter that he had never been informed that hers had to be the first stop. He was never even given a requested arrival time. Apparently that was something just made up by Transit Systems
* The final insult- most of the boxes are destroyed and/or completely opened. (see the pictures below).
Now comes the inexcusable part- where Transit Systems shows a complete lack of integrity. I send an email complaining about all of this and requesting a full refund. Troy Bausinger calls me back and assures me that Transit Systems will work with me to make things right. He explains that they will satisfy our claim through 3 ways- the insurance company (covering lost or damaged items), the shipping company (refunding payment from Transit systems, which is a broker rather than an actual mover), and "my own pocket" (Transit Systems will make up the difference).
I explain to Troy my daughter won't be able to assess the damage for a while and he tells me not to worry- "we've settled claims three months later". When my daughter finally goes back to NY, she is unable to go through all of the boxes because they are tightly packed in a small space in the storage facility and will be there for two more months. Since I requested a refund based on them screwing up every aspect of the move, causing several changes in our plans, extra cost for someone to help my daughter unload, smashed boxes, etc, I did not want to wait any longer. After several days of unanswered calls and emails, Troy sends me an email saying they will refund less than 20% of the cost of the move. That is what is known as adding insult to injury. As far as I am concerned Troy Bausinger, flat out lied to me about trying to make things right. He, and this company, should be ashamed of themselves.
