Terrible, untrustworthy company!
Jay Patel
Submitted this review about
Trans United
Review made Live: 8/22/2013 12:21:00 PM
This is for Trans United in Cleveland, TN. Absolute liars and frauds! I haven't encountered one person there who has been professional or has any ethics. Kim at ext 216 seemed OK, till she scheduled the move with what they call sister company named "The best moving and storage". On pickup day Malissa from moving company called, that pickup date will be on
Monday 2 days late.. The day after we supposed to release the storage space.. After lot of left voice mails, finally
we got hold off Kim, and they agree to pickup Sunday morning. We waited for movers to pickup till 3PM. After several attempts to call, they answered and started making excuses that help is not there and won't be able to pickup. Again
we have call Kim and threaten cancelling the contract. Finally they showed up at 4 PM..Pickup the stuffs from storage and
off course with additional money $75 for packing.. They promised to deliver on July1 .. The driver called on June30 and wanted to charge @300 extra money, making excuses that 18 wheeler cannot come to apartment.and will need to rent smaller truck. We talked to apt manager she said there is no problem bringing 18 wheeler, we get semi all the time.
Driver didn't agree and often hang up on us. He didn't show up for next 2 days. They showed up on 3rd day, with missing
end tables and one boxes... They also offered us, someone else furniture items.. since ours were misplaced. We said
to take those back, deliver our missing furniture and box. They don't care about someone else missing items.
I called Kim and Melissa regards to missing items and left several messages, Now it is almost 2 months and no response from either Kim or Melissa ,
Absolutely the most fraudulent, unprofessional company I've ever . I will never use this guys.
