Unbelievable!
Michael Sells
Submitted this review about
Trans United
Review made Live: 2/4/2013 10:31:00 PM
Didn’t show up when scheduled, did not call to explain, robbed me of over $1500.
I scheduled a move with Trans United a month in advance. I received a “Binding Moving Estimate” and was told the price would not go up unless I exceeded the estimated cubic feet in the truck. I explained to the salesman that I had some large and heavy items and he noted and understood. I even paid them extra to crate one of these items. The move was scheduled for Thursday December 27. After packing everything I own and waiting for them to arrive, I get a call Thursday afternoon telling me they would be there Saturday the 29th. Saturday, no one came, no one called and no one answered the phone. They left me hanging for 4 days. Finally on Tuesday January 2nd, I got in touch with them. I was told that my location was out of the way and they would need an extra $800 to make the move happen.
After weighing the options of starting the process over with another company and already behind schedule, I decided to pay the fee. They were scheduled to arrive Thursday January 4th. About an hour before dark on Thursday, the truck finally arrived. It had “Joe’s Family Moving Company” or something similar on the side with three guys inside the truck. The driver was talking on a cell phone and was yelling in a foreign language, pointing his finger violently out the window as he was yelling at the person on the other end. After a few minutes, he came inside to look at my items. All of the heavy and larger items that I had were now being called “Bulky items”. There would be extra fees for those I was told. It amounted to approximately $600 in extra fees.
After this, the driver went back outside, got back on his phone and began yelling and pointing again. Although I could not understand or recognize the language, it was obvious that this was a violent conversation. He walked out into the street, into my neighbor’s yard, and wandered around yelling for about 15 minutes. His co-workers appeared to be shocked with what was going on. After getting off the phone, he asked me to drive him to a hardware store so that he could purchase some “bolt cutters” to remove the padlock from the back of the truck!
By this time, it was dark, and he decided it would be best to just come back in the morning to load my belongings. I decided that night that I would not be allowing this man to drive away with everything I own.
To date I am out over $1500. The company refuses to return any of my money.
I also found out that for $200, U-haul can provide you with 2 persons for 3 hours to help load or unload your move. I would highly recommend this option.
