TERRIBLE experience!
The3ofus
Submitted this review about
Trans National Van Lines
Review made Live: 2/13/2010 8:07:00 PM
We expected around 10 days for a cross country move as we could drive in 5-6 days. They changed our delivery date at least 2 times. Once they arrived there were damaged goods i.e. sliced mattress (one of the deliverers told us to "sew it up"), boxes falling apart as they had been wet and dried out (we had everything stored in a climate controlled storage area when picked up). They were not friendly as there were 3 flights of stairs though they were told we had a townhouse. They wanted out of there so fast they left one of their people at our house! I am still 2 weeks later trying to get a damage claim form. They are trying to tell us the one mattress was already stained when it was picked up XXXit was NOT on both ends but it is now. They also added on $300 for a long load from our storage unit down the elevator into the truck.
I would not recommend them to anyone, especially since it looks as if they are not going to stand behind the damages we have. Being a member of BBB doesn't mean a thing nowadays! I had many quotes and I could have done better but due to our original mover never showing up on us XXXwe went with Trans Nat'l as they said they could get us a quick, "straight-across with few stops" move.
Buyer Beware
