LIARS, CHEATS AND THIEVES!
Kelly
Submitted this review about
The Roadway Van Lines
Review made Live: 10/30/2012 5:12:00 PM
I used Roadways because when I spoke to Gianna she seemed honest and like she cared. I explained that we were paying for our own relocation and that I neede dthe best possible quote as my fiance is an Iraq USMC veteran who served 3 tours to Iraq and has been on on disabilty since suffering from severe PTSD - I am the main provider for us and our new baby girl. I explained this from the beginning as I stressed I needed to save as much money as possible on this move. I wanted honesty. The quote she gave me seemed like a great deal. I gave her everything we were planning on moving. The final bill however was MORE THAN DOUBLE my original quote. Of course when you move, you always have a few extra boxes and odds and ends. but we did not have so many extra bixes to warrant such an increase from the orginal quote. It was not until after all of our stuff was loaded that I was given my final bill. We were moving the next day so I had no choice as I had to start work the next week. We waited 3 weeks for our stuff. I called a few times for status and every time it was "they are 3 days away". We were supposed to have 24 hour notice prior to the movers arrival, but I got a text message at 1am asking if they could deliver that morning. I needed my stuff put in storage so they agreed and said the enxt time they had a mover, they would have them pick up our belongings and deliver (another week or 2).
A week went by and not one call to let me know any status of someone to help get our stuff from storage to our apartment. We took it upon ourselves to get a UHaul truck and move our stuff the following weekend. It took 2 guys and a 14 FOOT truck to move all of our stuff. 3 hours and we were done! I had backup to show that the cubic feet we were charged and the actual cubic feet of the UHaul was LESS than 100 cubic feet difference -again, no where near double the original quote. I wet to the BBB and filed a complaint - Roadways came back with one line as their reply - She was charged for her cubic feet, she was not overcharged. They disregarded everything I said and all the backup I provided. AND still nobody ever caled me to get my stuff from storage...foor all they know, we are still without our belongings. I replied again saying it was an unacceptable reply and I wanted a refund on the overcharge. They never replied, the BBB closed the case.
So $1800 lost and nobody cares or took respnsibility. I am the sole provider for my family and they knew it. They acted as if they cared and they didn't. I used all my savings to get here and they dismissed me an dmy family like we were nothing. My fiance fought for our country and they knew he was a veteran and this is how we get treated.
