Only issue we had was the delivery was early. Typically that would be a good thing but I had timed an arrival from out of town to be there for the delivery. All turned out OK as our employee was able to instruct the delivery personnel where to deposit item. I wanted to be there in case their was an issue (damage or such) but everything turned out fine. I am sure that most of the time early is better than late but would have been nice to have a heads up that the delivery would be early. We were exceptionally pleased with the service and packaging of our item. Sorry to say I didn't have the chance to meet the delivery personnel but I received excellent reports of the personnel that picked the item up from my sister. She said they were very courteous and efficient. Would definitely use their services again. I highly recommend their service to others.