late delivery, bad service
E B
Submitted this review about
Super Jet Van Lines
Review made Live: 8/11/2013 6:08:00 PM
We used Super Jet to move from PA to IL and we will never use them again. They delivered over three weeks late, customer service was rude and dishonest, and they did not initiate any communication with us after they picked up our stuff.
I chose Super Jet, because their salesman, Anthony, helpfully addressed my queries before we made a deposit. Their two contracted movers who packed our stuff and took it away were careful, but fast workers.
It was downhill from there. I called a day before the expected delivery, but was told the truck would be loaded at the end of the week, three days after the requested delivery. But the next week, we were told our move had not been loaded onto the truck, but would be loaded at the end of that week (ten days after target). Again, our stuff was not loaded. But in the middle of the next week, we were told that our move had finally been loaded. Later in the week, when I called for the delivery date, we were told by the service rep, Toni, that our move actually had not been loaded. When I complained further, she cut me off and hung up. Throughout all of this Toni, alternately rude and indifferent, and gave out the minimum required information. Even though by law Super Jet was required to contact us to notify us of the delays, we only ever learned of them because of my own persistent calls.
After this set back, I emailed our salesman who had told us that the delivery would not under any circumstances be more than twenty one days late. I was hoping for some help or at least a more complete explanation, but he never responded, even though he is actually the general manager of the company.
They finally delivered twenty three days late. This was disorganized and some of our furniture had minor damage. The company balked at accepting my certified bank check even though the contract specifically said that it was permissible.
Do not use these movers. Lack of communication, dishonesty, and late delivery is all you’ll get.
