WORST EXPERIENCE EVER
Jenna
Submitted this review about
Sunrise van lines
Review made Live: 2/17/2014 2:22:00 PM
These people can not even call themselves a company. After my mother in law spoke with sunrise van lines over the phone she told us they were awesome people to book with them. She based this off the 4 employee reviews. We told them we have a 10x10 storage unit full in florida and need everything taken to colorado. They wrote us a contract for $1690. After ron the owner picked up our belongings from the storage unit he said it would cost a little more for him to take it all because some times were not listed on inventory. He said he wouldn't have a price till it was all taken out of the unit. He called us later that night and said he would call us in the morning because it was so late. 4 DAYS WENT BY WITH NO ONE ANSWERING OUR CALLS or emails! they had all of our belongings and would not respond to us to give us a price. Finally Ron answers and says we have to pay $3330 to get our stuff, we said we wanted to have someone else get our stuff he says we will have to pay $2300 to have it dropped. Long story short: they ARE NOT BBB RATED like there website says. Their DOT NUMBER ISNT EVEN FOR THEIR COMPANY but for alpine van lines, feel free to read their 50 one star reviews. The owner decides to make a website slap a new name on their awful scamming company to falsely book jobs. The "professional movers" we hired and paid $3330 for consists of a man wearing a book bag on a bicycle knocking on your door. Would you want this stranger in your home? EVERY SINGLE piece of furniture and breakable was SHATTERED AND BROKEN or RUINED. But this wasn't even the beginning. THEY STOLE HUNDREDS OF DOLLARS Worth of our stuff. Including our babies stuff, every power tool, all of our surround sound equipment, Apple TV, these sorry people even went through our shoes and stole a few pairs!!! How disgusting. They didn't even bother sending all our stuff, like the glass top to our table! After calling the owner, Ron, he says they found some stuff they didn't pack and he'd ship it, and "we can't prove that our electronics were stolen" too bad we have pictures... It's been a month without any response to our stuff stolen and "left behind" I suppose we will hold our breathes for our furniture to fix itself and for our missing stuff to be shipped. SAVE YOURSELF THE NIGHTMARE AND RENT A UHAUL. Or just throw all your stuff in the trash, because that's what you'll receive when you get the stuff back, that is only the stuff they decide they don't want.
