Horrible mover - Advise not to use
Vipul
Submitted this review about
Straigthdelivery Moving
Review made Live: 7/28/2007 11:12:00 PM
We booked our household stuff through this mover (StraightDelivery).
They took our order and estimated the cost based on cubic feet and not weight, which we now know that it is a red flag. Anyways they quoted $1200 for the move and we gave our credit card for payment advance. The move was scheduled for a sunday and we packed all our stuff and waited for the truck to arrive.
The truck never came. We made multiple calls to their number and after 15 calls somebody picked up and said that he will get back to us, which he never did. Nobody finally arrived and as per the agreement with the new family that was moving in, we had to vacate our house. They were nice enough to let our packed stuff stay for 1 more day.
We cancelled our flights, had to book a hotel and then the next day we had to send our stuff through UPS. We had to leave our furniture behind as the cost was prohibitive.
We finally got hold of this straight delivery person and they said that we would have to pay 1800$ for our stuff to be picked up and they gave a lame excuse for no show.
We cancelled our order and asked for a refund and till date they have not refunded us (its been 20 days).
An advise, do not use this company.
Regards
Vipul
