BIG FRAUD - STAY AWAY
P S
Submitted this review about
Straight Forward Moving
Review made Live: 7/6/2014 12:15:00 AM
Please read the entire review carefully to the end. I am writing this review so that others could refrain from becoming a victim.
This company provided awful services, damaged my goods and took no responsibility of claim.
Claim experience:
- They sign all contracts and paperwork (bill of lading, agreement etc.) in name of another company called Moving Cross Country Inc. but do their marketing and sales in name of Straight Forward Moving
- My claim was handled by CSI (Claims Service International) and CSI told that per Federal law, they had 120 days to process the claim
- I did not hear anything back from CSI even after follow-ups until the 114th day when CSI sent an email that their contract with Moving Cross Country Inc. had terminated and they shall not be processing the claim any further
- When I called SFM, they told that their company went out of business and now doing business in a new name
- When I asked that someone should take the responsibility of claim, they told that no one will do that as the previous company was out of business
- When I asked for the new company's name, they did not provide it mentioning that I may write a bad review if they give me the company's name
- Now, when I checked SFM's website again, it looked like they were still in business and when I asked for a new quote, I got one from them in an email
- They even followed up on my quote which means that SFM never went out of business
- I believe that they show contract with Moving Cross Country Inc. and in the end say that this company went out of business
- I doubt that Moving Cross Country Inc. even actually exists - I smell BIG FRAUD here
Moving experience:
- I moved from Eastern Time to Mountain Time so it was a cross country move for which I got an estimate of $1750
- I scheduled pickup more than 3 weeks prior for 2 PM on a Sunday, the day of my move
- They called me at 10 AM on Sunday and said that they will not be able to make it by the next day Monday morning
- When I told them that I booked over 3 weeks before and got this schedule fixed and that I had to catch my flight the next day, they agreed to send a truck on the same day
- The truck arrived for pickup at 10 PM and after loading, they confirmed that the total amount was $2600
- I had not added any item to the estimation list that I had given initially but at the last moment, I had no other option than to sign the contract for that elevated amount
- The delivery was also very late - after 22 days of the first available date I had given them
- The driver who delivered, Sergei, was very rude and insulting in his conduct and language
- He did not give me any notice before showing up and called me only 10 minutes prior to his arrival - I had to take a last minute time-off from work to receive the shipment
- He was arrogant and offensive in his behavior and language; his tone always reflected orders above requests
- He was driving a 'United Van Lines' truck whereas I expected an actual truck from SFM - this indicated something fishy as well
- Upon delivery, I found that my 55 inch LED Slim TV had been damaged - screen and panel both were damaged
- TV was packed in the original TV factory shipment box after discussion with and recommendation from SFM
- The box was damaged on both sides by some heavy sharp object which penetrated the box and then damaged screen and panel
- I had discussed with SFM before shipping about delivering expensive and fragile items as I was quite concerned about my TV that I had purchased for $1500
- SFM suggested to pack the TV in original factory package in which it was originally shipped and ensured that there shall be no damage in the move as the TV had been shipped fine by the TV company in the same package
- Above, I have already mentioned my claim experience and that the claim for damage to my TV was never processed
The overall move was heavily loaded with monetary loss, psychological stress and tension.
