All in all my move to SF went smooth. The only thing was I was really put out with the movers asking for a 20% tip. But when I called rep he informed me that is was not the case and I could tip them whatever I feel or nothing at all. I have to say the customer service was great from beginning to end. But the tact of the movers left something to be desired. I ended up tipping them less then what I originally intended since the foreman was so pushy about it.