BUYER BEWARE OF STEVENS WORLDWIDE MOVING!
donna cohen
Submitted this review about
Stevens Van Lines
Review made Live: 8/10/2015 3:14:00 PM
Our experience with Stevens is an ongoing practical and legal nightmare, now in its 3rd month, delivery still not completed, goods lost, others horribly damaged, even as Stevens keeps running up more charges against our credit card accounts without our authorization. Now Stevens is sending us forged and altered documents in order to try to bill us even more.
Without our permission and without telling us, Stevens rang up more than $18,000 on our credit card accounts on or about June 3, before any delivery or any billing was made.
The 1st truck arrived a day late, on June 5, and delivered broken furniture, damaged art and items missing. Our refrigerator was beaten up, and its handles gone. If a packaged crate said “TOP” & “THIS SIDE UP” & “FRAGILE!”, the unloading crew would fling it and pile other stuff on top of it. Whenever we would complain, we would be cursed at. And the driver would randomly but constantly berate the military and rant about how much he hated them as customers because they were too critical of his treatment of their goods.
Truck 2 left our home on June 2 and did not arrive until June 30 (which was 26 days later than contract and 22 days later than the drop dead deadline to which Stevens was contractually bound).
Stevens breach of contract was a profit-based business decisions. They intentionally held up the shipment in LA, waiting to add other customers to the load.
After contacting credit card companies to dispute charges Stevens sent a bill. Stevens provided a scanned copy of a weight scale receipt for 1st truck which is unsigned AND which has hand-written alterations of the truck’s ID numbers AND which has a pre-printed legend that it CANNOT be used for legal trade in California! The weight scale company CATScale told my husband that this is an invalid receipt. They provided us a scanned copy of another CATScale receipt, supposedly for the fully laden truck the night of June 1. This receipt is signed, but it also states it is not for legal trade, AND MOST IMPORTANTLY, the truck’s ID numbers have been altered in handwriting.
The point is that the hand-written alterations attempt to match up the ID numbers even though the CATScale-printed numbers UNQUESTIONABLY show different numbers for the trucks on each receipt, respectively. To me and my husband and our lawyer, all this is Stevens attempting to falsify the weight of this load. Why? Do we assume it is just to collect more money to make up for what Stevens will have to eventually pay us for the damaged and lost goods and other claims? Or could it be the driver never bothered to weigh the truck at all?
Stevens sent us copies of various documents signed by my husband during the move, these copies have been altered by Stevens AFTER my husband signed them.
An appraiser later leveled with us said that what Stevens does is find ways not to repair or replace things (for example, he told us there’s no way they will fix our fridge or buy us the missing handles removed and lost by them.)
