Beware or Ray The Mover and Stevens
Barry E
Submitted this review about
Stevens Van Lines
Review made Live: 8/31/2013 12:22:00 AM
I hired ray the Mover of Manchester, PO Box 1060 Manchester, NH 03105 to move from Claremont NH to Seminole FL. the moving date was 5/1 and there representative knew I would not be able to meet the moving van in FL. because I had to finish out my school year until the end of June. I asked what would happen if anything was damaged in transit and Ken Schofield assured me that there was no reason to worry as I had 9 months to make a claim and that they would treat my possessions as if it were their personal belongings. Well to make a long story short not only did I have several broken items but they lost apparently other things in transit. They provided only one wardrobe box for all my clothing and threw 95% of my clothes in a box with hangers attached so they came through incredibly wrinkled. When I asked them why only one wardrobe box for all my clothing they had no explanation. They left several items behind that were not even packed which I did not discover until several weeks later when the buyers of my house discovered them. The entire process in dealing with them has been a nightmare. They would not even take responsibility and said if I had any claims or complaints I need to contact Stevens movers. I was led to believe I would be dealing ONLY with them and not some other company. I put in claims to Stevens with pictures and documentation and they wanted to give me a check for 158.00 to cover the damages but that does not even represent a quarter of what was either broken or lost by them. I have sent pictures, explanations, talked with them on the phone numerous times and now they say another 30 days to appeal their original decision. Meanwhile Ray has done nothing to help or even talk to me. I asked to speak to their owner and they would not let me. They are a terrible company to deal with. I am contacting the Attorney Generals office of NH to see if any one will hold them accountable. DO NOT USE THIS COMPANY or Stevens!!!!
Read more: http://www.mymovingreviews.com/movingreviews/beware-of-ray-the-mover-19344#ixzz2dW6mh1rj
