Poor Customer Service
Eric Gray
Submitted this review about
Stevens Van Lines
Review made Live: 6/20/2012 1:15:00 PM
Used broker "American Moving and Storage". Did 3 moves with Stevens in last 3 years and this last one was a disaster. Inaccurate quotes, inaccurate invoices, lack of support to get issues resolved. Rude customer service staff, solve problems by charging high fees. We put some stuff in storage, and was advised that they need a week to deliver it. Call to have them deliver according to policy, and was told they need 2 weeks (although it says 1 week on paperwork), but if I wanted to come get it, it would cost $600.00 more. Never quoted fees, but invoiced them. Was yelled at on the phone when trying to resolve. Horrible company, horrible people, etc. Stevens typically does good, but use a different broker to arrange.
They are currently holding my stuff hostage until I pay the fees that they never quoted.
