Very friendly but crooks
Marc Phillips
Submitted this review about
Stevens Van Lines
Review made Live: 4/27/2011 10:40:00 PM
Our agent Richard Burton was good but Stevens driver did not show up. Then he ignored request for advanced notice and showed up while I was at work (had to miss work during first week on job). Then he dropped TV and asked to keep it. Then he broke more things (only had one kid assistant). Then he threw everything at random and did not track anything. Then he didn't assemble anything. Then he left garbage. Then he lost his keys in the garbage and had to come back. Then beat up truck wouldn't start and left in front of house overnight. Stevens paid for broken items but kept $3000 premium they charged for full service of tracking, unloading in proper locations, and assembly. They clearly subcontracted out to lowest bidder (guy with beat up truck) and made a huge profit. Either use another honest full service mover or go with a cheaper service that just loads and drops.
