DON'T USE STARCITY MOVING
Phyllis
Submitted this review about
StarCity Moving
Review made Live: 7/14/2014 3:07:00 PM
DO NOT USE STARCITY MOVING. This was the worst moving experience of my life, and I'm a military brat with 30 moves under my belt. I truly believe they pay review companies to post positive reviews, because their service can't possibly be so much better for other real customers. Packers were supposed to arrive at 3 pm. They finally told me at 7:30 pm that they weren't coming at all that day. This after lying to me several times telling me, "The truck is on its way." The packers should have arrived at 8 am next day, but didn't show until 10 am. The movers didn't show up until 3 pm, so it was close to 6 pm when we finally left for the new apartment. When we arrived at 9 pm at the new apartment the Coop President came to our door to say it's too late to move in. Dean couldn't understand that this was a Coop President and not a sleazy small time Super looking for cash. He told me this was all my problem, and I better go find the "super and do WHAT YOU HAVE TO DO to convince him". The movers were complaining it was their 3rd job of the day and threatened to walk off. They agreed to finish the move in the morning if we paid for their hotel. We agreed to the hotel, but when they called Dean he told them he wanted the trucks for a more important job in the morning. Dean told them to empty the truck regardless of where they left the contents. The Coop President had gone to bed, so we tried to move as quietly as possible. There were 2 written complaints against us, which is enough to prevent the owner from renewing our lease a year from now. The movers couldn't look me in the eye as they told me, "Dean said to tell you he'll send another crew in the morning to assemble your beds and other furniture. He said to tell you he's going to make good on finishing this job." I called Dean in the morning, but he has never returned the call. There was substantial broken glass (pictures and kitchen glass), scratched furniture, gouged picture frames, broken doors on TV cabinet, lost keys to filing cabinet (full of important papers), etc. DO NOT USE STARCITY MOVING.
