Don't keep me hanging!
Anthony Ware
Submitted this review about
StarCity Moving
Review made Live: 5/8/2013 6:31:00 PM
I had over 5 moving companies provide me with estimates and was favoring Star City Moving due to their services and comfort I had established with their sales person, Julio. My fiancé had initially spoken to Dean which was explained to be an owner of the company. After receiving the initial quote, we realized it was substantially higher than the other quotes we had received, but that wasn't a show stopper for us "initially". Star City also offers an auto transport service that was attractive to us as well. I spoke with Carlos (a representative of the company" and asked if there was an opportunity to get a reduction in price due to us moving forward with the bulk or "bundling" of their services. Carlos response was that he would call me by 5:00 PM that day after speaking with the owner, and I replied that I appreciated that because I was ready to move forward and schedule my move. I never heard from Carlos or anyone else from the company until I had to call myself and inquire about my last conversation the following day after 5:00 PM. Carlos acted as if he didn’t recall who I was or what our conversation consisted of. He then put me on hold after I "refreshed" his memory, and returned and stated that Dean "One of the owners" "decided that they weren't going to help me". Carlos also stated that he was going to call me after he was told this the day before and let me know what the response was, but was told by the owner "Why bother" we aren't doing business with them, so don't call them". Who does business like that? I am also Co-owner of a company and would never treat a potential customer or an existing customer like that. To have someone wait unnecessarily when you already have the answer, when most times there are so many other things that are dependent on a move date is selfish and extremely unprofessional. To say that I was surprised or taken back by their response would be an understatement. I would just be weary of a company that stresses that they are so professional, but when it comes to simple communication; it all goes out the window! What initially attracted me was their ratings, but maybe that has gone to their head and they forgot all about basic customer service :(
