Absolutely AWFUL
S Taylor
Submitted this review about
SUMMIT VAN LINES
Review made Live: 9/19/2013 3:11:00 PM
We had a contract to move from Memphis, TN to Silverdale, WA on 08/17/2013. First they made us pay 50% which I found out you should not pay anything until you items are received. I called twice during the week of 8/26 and was told by Roxanna to call back the next week to find out information. Well I called back two weeks straight and left voice mails and could not get any information. I then called another number I found online and spoke to Charlie in dispatch and he said that he didn't know anything there were no notes this was the 2nd week in September. My husband then called everyday day multiple times a day and we finally got that the items hadn't yet left Memphis. He then stated that our delivery would be the week of 9/18/2013. The driver finally called us on September 15 and states that he will be there on the next day at 4 pm and that we had a balance due of $2021 which was $750 above our balance and he couldn't tell us why it was so much. We called everyone for 24 hours and no one could help us then Yosel a representative gave us the Customer service manager number Jenifer 954-712-4321. She was the rudest customer service manager I have ever met. They didn't have the contract but could tell me that $350 charge for packing when everything was pack. Finally when I asked to speak to the manager of the manager someone wanted to help me. They charge me 200 for mattress covers that I bought myself and put on myself before they even came. They charge for 2 TV boxes when they were included with the move. They then charge $75 for tape that they used to tape their own blankets on the furniture that was supposed to be included in the move. They charge $100 to wrap the sofa when it was supposed to be included. The driver lied and said there was no coupon given when it was clearly written that it was on the paperwork and he didn't want to redeem it. My husband who is active duty got to leave work early which was a big deal and myself left work early because the driver said he would be here on 9/16 between 2-4pm. Well after we were already home waiting he called after the time scheduled and said the truck broke down. The contract said 28 days and that was the 28th day. The driver said he should only be a little while down and would be there in the morning. Again no show, that's 2 days of missed work. He then scheduled for 2 pm on Wednesday September 18 we called and called and he kept saying 20 minutes. He didn't show until 11:30 pm at night. We have a noise ordinance that stops at 10 pm. We give them the remaining balance and then they tell my husband that we have to pay $75 per flight of stairs when i say in our contract no extra charge for stairs. He then pulls out another company's paper for some other delivery and says it's just like this. That had nothing to do with us or our delivery He wouldn't unload the truck. I tried to call the company but it was after hours and no one would answer. I have to go to the ATM at almost 1 AM to get $150 to pay for them to give us our furniture and bring it in my apartment. The absolute worse experience of my life.
