Please Save Yourself!
kris
Submitted this review about
Royal Relocation
Review made Live: 6/25/2011 5:12:00 PM
PLEASE READ! Any positive reviews on this company have to be from employees themselves. They are straight lies!! My family has moved across country multiple times and this was the first time our experience was soo inexcusable. Unprofessional is an understatement! First of all the pick was 8 hours late. Then our "estimate" by Sam and the actual cost was 1500.00 more! The pick up guys were nice enough to say it ahead of time even though they are instructed to load all materials first and then say the actual cost. Reason for this is that they charge you time spent and a 400 unload fee if you choose not to proceed because you don't like or cant afford the revised cost. Secondly, we had a specific window we needed our items delivered and were told it would be no problem. I even went a step further and called the day the shipment was to be triggered to ensure we were on track. The day I was expecting a 48 hour notice for delivery was in fact a call stating my shipment was being triggered! They never even sent it for delivery after the extra efforts I took to make sure we were on schedule! Our items arrived over a week late. Third, my sons guitar was lost/stolen and our flat screen was completely busted. We have to file a claim which takes up to 90 days and I promise they took their sweet ass time, when the claim was considered they offered us a settlement of 180.00 which is .60 per pound on lost or damaged items! They do not consider replacement value ONLY weight! Now our main TV is gone and they somehow think 180 justifies it. 180 wont even replace my sons guitar! I am so upset with this company, I usually would never write a review but they just keep getting worse. Our entire experience became soo negative I do not know how Ill ever choose a moving company again.
