August 2011
To Whom It May Concern:
I am writing you regarding my recent experience with Royal Moving and Storage as the damage done to my belongings was both abysmal and irreparable. Your company was hired through Verizon Van Lines, who unfortunately never indicated that they would be hiring a third party to move my belongings. Dealing with your employees, I was in constant shock at the awful way in which everything was treated. And it was with tears in my eyes that I unpacked my belongings in Portland only to find family heirlooms and items I spent months of hard work to save up and buy, completely ruined. It would have been just as well for me to have taken everything to a dumpster before leaving New York and throw it out; the movers treated the things I cherish with all my heart like they were trash.
The sadness and humiliation I felt to have believed your company would do as it preaches – "Maintain a 100% Commitment to Quality” – was overwhelming. I wrote the name of one mover down - Igor Mariyamis of Brooklyn, New York - who did a particularly haphazard job and was incredibly rude to me. I have written reviews on Twitter, Facebook, Google+, online moving forums and contacted the United States Better Business Bureau. I have also ensured no one I know will ever use your services again, unfortunate for you considering I have dozens of friends from college moving from the east to the west coast in the next one to two years.
The workers who boxed my stuff (Igor and team) did a worse job than I myself could have done and made snide, incredibly offensive and inappropriate comments the entire time. One such comment was when I noticed Igor throwing my things into a box. I pleaded with him to “Please be careful as they are very breakable,” to which he replied “Don’t worry, we’ll just break them” and laughed. I assumed he was making a (bad) joke, but clearly he was serious. I rest at night only knowing there is justice in this world and karma is karma. Though I ask you to question who you employ, it is these movers that face consequences either in their futures on this earth, or beyond.
My belongings also arrived well past the “Guaranteed Arrival Date” of July 14, 2011, instead arriving on July 27th, 2011, nearly two weeks late. I say arrived lightly as it was far more complicated that it should have been and while I thought Igor was disrespectful, the mover who drove my stuff across country was even more insolent. Despite having a statement in writing confirming my move included “Door to Door Service (Loading & UnLoading)”, the movers parked over two miles from my home and refused to deliver my belongings. The road to my house is easily passable and large trucks travel on it daily. It is, in fact, one of the larger through roads in Portland, Oregon, so the mover’s lack of compliance in taking this road is unforgivable. If you use Googlemaps to view the road or contact any city official, they will tell you large trucks can take this road; Mayflower delivered all of my grandparent’s belongings to our home in a large semi-truck only a few years ago.
I have never been so dissatisfied with a service or more disappointed in a company in my entire life. Normally, I am proud to be an American and live in this country, but this experience made me question how such a company or group of individuals could be employed and get away with it. I hope they go to sleep ashamed. For your own business, I recommend you take into consideration the “personal PR” you are doing for yourself by providing such horrendous services. I will be posting this letter online and ensuring it shows up whenever people search your company using a major search engine. Thankfully, I have friends at both Google and Facebook to help ensure this will be done in an efficient and prompt manner.
I expect very little monetary compensation for the thousands of dollars of damages incurred in this move as you insure only 60 cents per pound. I have already felt the violation and anguish of having my belongings ruined and at this point money is a moot point. I find it very likely you will not even respond to my letter as you have shown a clear disinterest in your customers, though I suggest reevaluating this viewpoint because in America customers are taken care of.
Your business will surely fail if you continue down this route.
Regards.
